The Contact Centre - Call Centre 2.0

Once upon a time business just had to respond to phone calls, snail mail, and customers in person.

These days there are multiple channels to deal with, and these channels are bombarded 24 hours a day, seven days a week. Customers not only continue to make phone calls, but also email, web chat, or social media platforms to find resolution to issues.

With ever increasing demands businesses are turning to outsourced call centre solutions in order to keep up with constantly changing methods of communication. The call centres of old are evolving into full service contact centres, providing omni channel communications that could otherwise be cost prohibitive to many organisations.